Refund and Cancellation Policy
FIND ANSWERS TO ALL THE URGENT QUESTIONS YOU MAY HAVE.
Virgin Printing UK strives to make clients’ journeys as smooth as possible right from purchasing any entity to receiving it. In spite of all efforts and diligence, sometimes something might go wrong and you may wish to return the product. In this case.
This document explains our policies in all such scenarios. Please note that there is a difference between Business Customers and Consumers. See the terms listed below. Please be aware that any discrepancies between your order and the goods received must be notified within 2 days of receiving the order.
- “Business Customer” means a customer who is not a consumer
- “Consumer” means an individual who is not acting for the purposes of his or her business or profession
Since the products and services which are being offered by VriginPrinting.co.uk are premade & customized according to the client’s query, it is recommended that the customer must inform the company, if the delivered products are not according to their requirements and specifications, or are defective, at Support@virginprinting.co.uk within 3 working days after receiving the order. A chargeback is not an option; however, a free reprint of the order is provided by the company if the fault in the product is proven to be on the company’s side. The defect is determined by the management team of VirginPrinting. Full order must be shipped back within 7 working days by the customer at their own cost along with proper documents or product defects and digital photographs so that the order can be reprinted correctly. If the fault is at the client’s end and still, they want a refund, they will have to send us back the printed job, a chargeback will be provided after deducting the product’s setup and shipping cost by the company.
Payment, order placements:
We charge for our products in GBP (British Pounds) on our site. likewise, payment will be received in the same manner. the organization begins dealing with your submitted orders once they have received the total amount of money you owe them which includes taxes, shipping charges, etc. through some authentic payment source.
To place your orders, you have to send us the final form of the ordered product or services either electronically, or by post. once you finalize your orders with us it is sent to the printing department for printing purposes. but once the orders get into the printing phase no changes will be made with regard to anything. however, there is a 4-hour window for you to cancel your order after proof approval. the cancellation charges are 25 $ and 5 % will be deducted from the full payment of your order. the longer you take to cancel your order the more will be the charges. it will cost you 50 % of your total payment if you order cancellation after 24 hours. this cost will cover the wasted time and resources that were utilized by the company in making your order. however, cancellation after 24 hours is not a given.
We do not offer any reimbursements or credits for any orders of design services. any design order once placed will be final.
Sales tax policy
We charge sales tax on all orders that come to us from any state/county/city of the United Kingdom if you are tax exempt please provide your tax exemption certificate while placing your order with us.
Customers submitted artwork and files
Our team of professionals produces a hard or electronic copy from all the artwork and files submitted by the website users as proof. we require you to submit your artwork and files in CMYK format with at least three hundred dots per inch resolution in the final size. if you do not fulfill this requirement, we will not be accountable for printing as distorted, vague, pixilated and changes in colors appear in the process of converting your files to CMYK format.
You alone are exclusively in charge of the accuracy and correctness of your artwork and files. the alignment and orientation of the pages of your submitted files is also your responsibility. we in no way are liable for any harm, loss, or destruction of your artwork/file’s submissions. but we will take all the precautions we can to prevent the loss of your artwork and files.
You concur that you are the proprietor of all the substance that you upload on our website or you have taken the necessary steps to acquire the lawful use of any content uploaded to our site.
We also reserve the right to reject any order which we consider to be illicit in its nature or a violation of the rights of a third party. you warrant complete legal responsibility for all the material that will be printed and processed on your behalf and with your guidelines. we can refuse any order without prior notification or declaring reasons. please see to it that you do not upload any harmful, obscene, offensive, or profane material for printing of the custom boxes.
Proofs and color accuracy
We request you to be carefully and thoroughly review your proof prior to approval. you will have to check it with the original file for possible errors in duplication, spacing, structure, punctuation, bleeds, size, crops, and the final content. make sure that your electronic proof does not display any issues in transparency, overprinting, or changes in color from the conversion of the file to CMYK. the appearance of the printed colors may get affected by the lamination or UV coating. we in no way will be accountable for the final color appearance of the laminated product(s).
For any services or printing products, you order you will need to approve proof either via electronic file or with a hard copy. unless you provide this approval of proof your order will not be sent to the printing press. so, it is your obligation to login in with your registered account and checks on the proof we require. we will not be held accountable for any delays that occur due to the non-approval of the proof by our customers or users of this website. the turnaround time that we have mentioned on our website will only start after you have submitted the approval of proof.
The customer is responsible for all that is contained in the final approved proof
The color to be printed is produced from the submitted artwork file but it cannot be exactly like that color due to the built-in limitations of the printing processes as well as adjoining picture ink needs, the color accuracy cannot be guaranteed. when you place an order, you agree to this drawback of the system. the employees are advised to try their best to provide the closest color but the company is not liable for color changes between expected and printed work. there will be no reprinting done for such color alterations which are there due to the system limitations. we are not responsible for the matching color, ink, density on the printed products which you approved. however, the company guarantees color precision and matching if you order a hard proof from the company. it is to be informed that hard copy proof will cost you more otherwise.
No liability for errors
Virgin Printing UK is not responsible for any errors in the final product that was due to any of the following:
- font, grammar, and spelling mistakes
- overprinting errors
- die lines, erroneous fonts, cropping marks. cracks in folds
- percolating marks, graphics punctuation
- the difference in the finished size of the product
We usually deliver the exact number of products orders and a small surplus without charging our customers additional money. in the case of an under-run- your bill will surmount to the quantity you received. the most accepted trade practice is delivering 5 % of the quantity that was ordered, in addition, or subtraction and that is what we follow.
Speed of production, order delivery, and shipping
After you have submitted your artwork or files, reviewed it, is accepted by our pre-press department, approved the press-ready proof (electronically or in hard copy), and paid all the dues is when our turnaround time for printing and production speed starts. during your order placement, we allow you to choose the speed of production which tells the number of business days needed to print your order and hand it over to the shipping company for shipment. we should receive your approval of proof before 10 am central standard time.
Virgin Printing UK has different production facilities, Liverpool, California, Delaware, and one in the Asian region Lahore, Pakistan. the production team decides the destination according to the nature of the job, pricing factors, and fastest turnarounds. however, the quality of products and the turnaround time remain the same regardless of the production location. if there are any specific requirements to have your boxes to be printed within our facilities, you need to inform us prior to giving the final approval. once your order is processed for production, Virginprinting shall not be responsible for any claims to switch production locations.
Getting the orders printed and delivered in time is our main concern. however, Virgin Printing UK will not be responsible for any kind of harm or consequence faced as a result of the delay in delivery or shipment. you agree to not hold Virgin Printing UK accountable for the delays that might occur in shipment due to bad conditions beyond our control. in the event of delays due to the shipping company, bad weather conditions, customs issues to failure of equipment during the printing process, or technical issues, expedited charges will be given back. note that the orders will not be canceled because of delays in the printing process.
You concur to pay all the charges and costs on goods that are shipped to their particular whereabouts. it is the responsibility of the customer to make the necessary arrangements for customs clearance for the shipments that are not delivered to us.
We offer standard 4-6 business days to be shipped (with 2-3 business days for ground shipping) to any one location per order within the UK without weight limit or quantity. shipping to additional destinations will mean extra charges. during shipment or delivery, we are not accountable for any kind of loss, delay, damage, or theft to the printed products. we also do not guarantee delivery and shipping transit times. Virgin Printing UK will not be responsible for any damage which occurred during shipping. damaged or lost shipment claims can be filed after 6 business days from the date of package shipment.
We will charge additional handling and shipping charges for reshipment if you provide us incorrect shipment delivery address or otherwise make errors while providing the complete delivery address.
Changes in terms and conditions and our website
It is our right to change and alter any part of our website along with the terms and conditions whenever we want without prior notice. the changes made to any section of our website including the terms and conditions will be effective immediately. your continued utilization of our site after the changes will mean that you are in agreement to whatever changes
How to contact VirginPrinting.co.uk UK Team?
231b 4 Mann Island, Liverpool, Merseyside,
United Kingdom, L3 1BP